Systems and Servers
Server:
1 hp Prolaint ML350 G5 with 2 Intel Core 2 Quad Xeon processors, 8 GB of DDR RAM, 2x146 GB SAS storage

Computer System:
More than 30 Dell Vostro 220n Desktop PCs
Processor: Intel Duel Core 2.6 GHz
RAM: 1 GB
HDD: 250 SATA
LCD: 16" DELL

Headsets:
High end Accutone (TB610) super plus noise canceling telephone headsets from Accutone Technologies Limited.

Power Supply:
24 hours backup power supply with stand-by generator system with a minimum power backup of 100 KVA
-Specific Online UPS – Socomec- 3KVA each for server

Network Specifications:
Latest category-6UTP cables with 100/1000 Mbps fast Ethernet
1.5 Mbps downlink and 1.5 Mbps uplink bandwidth
Having 10 real IP addresses used for SIP Server and calling from VOIPs

Call Center Software:
Call Center Software powered by Drishti Soft (www.drishti-soft.com)
Drishti-soft can support as many as numbers agents position for inbound and outbound calling.

Security Aspects:
Access to the premises is justified through access control system
All Desktop PCs are secured with Licensed Antivirus Software
The entire premises is secured with 12 close circuit cameras
Real time recordings established for any time monitoring